Question 1

What is this service?

Accepted Answer

This is a post-physical therapy exercise coaching service designed to help individuals continue progressing after formal therapy ends (whether due to goals being met or insurance visit limitations or etc).

We provide guided exercise programming, strength progression, and movement coaching to help you safely rebuild strength, improve mobility, and return to your normal activities.

Question 2

Who is this for?

Accepted Answer

This service is ideal for individuals who have recently completed physical therapy or are recovering from injury or surgery and are not yet ready to return to independent exercise.

It is especially helpful for those looking for continued structure, progression, and guidance beyond a home exercise program.

Question 3

How do I get started?

Accepted Answer

You can begin by scheduling a free 10-minute discovery call to see if the service is a good fit.

From there, we will schedule your initial consultation and start building your personalized program.

Question 4

Is this Physical Therapy?

Accepted Answer

No. This service is not physical therapy or medical treatment.

It is designed to complement your recovery after physical/occupational therapy by providing structured exercise guidance and progression once you have been discharged from therapy.

Question 5

Do you take health insurance?

Accepted Answer

No, we do not accept insurance. This service focuses on exercise coaching and continued progression after physical/occupational therapy, rather than medical treatment. Because of this, sessions are not eligible for insurance billing.

Many clients choose this service once they have completed therapy but still want guidance to safely rebuild strength and return to full activity.

Question 6

Are sessions in person or virtual

Accepted Answer

Sessions are conducted primarily through virtual coaching.

In person can be optional dependent on location and situation, but is subject to pricing changes and scheduling availability.

Message or schedule Free Discovery Call for further discussion

Question 7

How does virtual coaching work?

Accepted Answer

We meet through video sessions where we review your movement, guide exercises, and make adjustments as needed.

You will also receive a personalized exercise program that you can follow between sessions, with ongoing support and updates to keep you progressing. We will personalize your plan dependent on your workout situation whether at home, gym, or other location.

Question 8

What happens during the initial consultation?

Accepted Answer

The initial consultation is a 60-minute session where we review your recovery history, current movement, and goals.

From there, we begin building a personalized exercise plan designed to help you safely progress and continue improving.

Question 9

Do I need to have completed physical/occupational therapy first?

Accepted Answer

Most clients have completed physical /occupational therapy or have been cleared for further exercise by a healthcare provider.

If you’re unsure whether this service is right for you, a free discovery call can help determine if it’s a good fit.

Question 10

What typed of injuries or surgeries do you work with?

Accepted Answer

We commonly work with individuals recovering from orthopedic conditions such as:

• ACL reconstruction

• Rotator cuff repair

• Meniscus injuries or surgery

• Total knee replacement

• Shoulder stabilization procedures

We also work with individuals transitioning from physical therapy who want to continue building strength and confidence.

Question 11

How many sessions will I need?

Accepted Answer

This depends on your goals and where you are in your recovery. Earlier in recovery vs later in recovery will be handled differently.

Many clients benefit from structured programs over several weeks to continue progressing strength and mobility, while others use sessions periodically for guidance and updates.

Question 12

What is the cancellation/no-show policy?

Accepted Answer

To respect both the coach’s and client’s time, the following cancellation and No-Show policy applies:

• Sessions must be canceled at least 24 hours in advance.

• Cancellations within 24 hours may result in the session being forfeited.

• Emergency situations will be handled on a case-by-case basis.

Late arrival may shorten the session time.

Sessions canceled with less than 24 hours notice may be charged in full or deducted from a session package.

Sessions No-showed may be charged in full or deducted from a session package.

Multiple cancellations and/or No-Shows may result in discontinuation of services without refund unless otherwise approved.

Question 13

What is the payment and refund policy?

Accepted Answer

Payment is required prior to or at the time of service unless otherwise agreed upon.

Accepted payment methods:

• Credit/debit card

• Online payment

Package sessions must be used within the agreed timeframe.

All purchases are final and non-refundable.

If a client is unable to continue services due to injury, illness, or other circumstances, unused sessions may be converted to account credit at the discretion of Next Phase Recovery.

Account credits must be used within 12 months of the original purchase date.

FAQ

Frequently asked questions